Frequently asked questions regarding your booking at Bryn Meadows Golf, Hotel and Spa during COVID-19 period.
Last updated: 22nd October 2020
Please check the current Welsh Assembly Government restrictions/guidelines for Caerphilly Borough prior to arrival at the hotel.
Please note that in line with the Welsh Government's 2 week fire-break the hotel and all departments will close at 6pm on Friday 23rd October 2020 and will re-open Monday 9th November 2020.
Leisure club, Golf course, Blas restaurant and accommodation will all re-open on Monday 9th November 2020.
Fusion spa for treatments will re-open Thursday 12th November 2020.
To make a booking during the 2 week fire-break period for a future date please contact reservations@brynmeadows.co.uk
To view our Check-in procedure click here
To view our restaurant procedure click here
To view our leisure procedure click here
To view our golf procedure click here
To view our fusion spa procedure click here
Vouchers
I have a voucher for the resort that is due to expire, what will happen to it?
Please note that vouchers expiring after the 31st August won't be extended.Spa vouchers will be honoured until 28th February 2021.
Hotel Accommodation
Please see our policy for when you do stay with us.
Please note that leisure facilities including gym and pool are available for guests to the hotel at an additional charge of £10 per person for a 45 minute slot. These must be pre-booked with fusion@brynmeadows.co.uk and are subject to availability.
Fusion Spa
Please note that leisure facilities including gym and pool are available for certain packages.
Blas Restaurant
In-line with Government guidelines are bars will be closed by 10pm and will be table service only for drinks. You will be seated by households.
Dinner will be served:
Sunday - Thursday 6pm to 8.30pm
Friday & Saturday 6pm - 9pm
Room service menu starts at 10pm
Please contact reservations@brynmeadows.co.uk to make a booking.
Events and Weddings
From the 22nd August up to 30 people can enjoy a wedding breakfast indoors.
If you are due to have an event in the near future and have not yet heard from us, we will be in touch with you shortly.
Golf
In-line with Government guidelines are bars will be closed by 10pm and will be table service only for drinks.
Fusion Wellness Leisure Club
Fusion Wellness Leisure Club phase 1 opening date - 10th August for gym only.
Phase 2 for the pool to re-open -21st August. Please note that during August only members are allowed to use the leisure club. Guest passes will not be accepted during phase 1 and 2 of opening.
Phase 3 for spa days and residents to use the leisure facilities is now in place.
Please note that leisure facilities including gym and pool are available for guests to the hotel at an additional charge of £10 per person for a 45 minute slot. These must be pre-booked with fusion@brynmeadows.co.uk and are subject to availability.
Direct debit membership:
All direct debit leisure memberships will have a 2 week extension on their membership following the 2 week fire-break lockdown.
Annual membership:
For the duration in which we are closed we will be extending your membership at the end of your term to reflect the duration that we were closed currently 2 weeks.
We would like to thank all our members and guests for their support during this period. We look forward to welcoming you back to the resort as soon as the Government reviews the restrictions.
If you do have any further questions please don’t hesitate to contact the following departments via email, please note that we will endeavour to answer your query within 72 hours. Thank you in advance for your patience.
Main hotel telephone number: 01495 225590
Hotel reservations, Blas reservations, general enquiries: reservations@brynmeadows.co.uk
Weddings and Events: events@brynmeadows.co.uk
Fusion Spa & Leisure Club: fusion@brynmeadows.co.uk
Golf: pro-shop@brynmeadows.co.uk