Frequently asked questions regarding your booking at Bryn Meadows Golf, Hotel and Spa during COVID-19 period.
Last updated: 24th March 2020
Vouchers
I have a voucher for the resort that is due to expire, what will happen to it?
If your voucher is due to expire within the next 3 months please contact us and we will ensure that an additional period of 6 months is placed on the voucher.
Hotel Accommodation
I’m due to stay with you what happens to my reservation?
The hotel bedrooms are currently closed. We are currently reviewing upcoming bookings until the end of April. These bookings may be transferred to a date in the future within 12 months and your original rate will be honoured. If you have made a booking through a 3rd party agent please contact them.
I’m due to stay with you in May what happens to my reservation?
We will be reviewing reservations up to 6 weeks out, please bear with our reservations team who may not immediately be able to get back to you.
I’m looking to stay with you in the future can I still make a booking?
You can book via our website www.brynmeadows.co.uk up until April 2021.
How long will the hotel be closed for?
Until we receive further notice from the Government accommodation remains closed. Keep up to date on any announcements via our social media platforms and our website.
If you are due to visit us in the near future and have not yet heard from us, we will be in touch with you shortly.
Fusion Spa
How long will the spa be closed for?
Until we receive further notice from the Government Fusion Spa remains closed. Keep up to date on any announcements via our social media platforms and our website.
I’ve booked a spa day with you what happens to my booking?
Until further notice Fusion Spa remains closed. You may transfer your booking to a date in the future within 12 months and your package price will be honoured. If you have made a booking through a 3rd party agent please contact them. You will receive a new confirmation.
I’m looking to book a spa day with you in the future can I still make a booking?
You can book via our website www.brynmeadows.co.uk up until the end of 2020.
If you are due to visit us in the near future and have not yet heard from us, we will be in touch with you shortly.
Blas Restaurant
How long will the restaurant be closed for?
Until we receive further notice from the Government Blas Restaurant remains closed. Keep up to date on any announcements via our social media platforms and our website.
I’ve booked afternoon tea, lunch, dinner etc with you what happens to my booking?
Until further notice Blas Restaurant remains closed. Any existing bookings in our diary up until the 30th April 2020 are automatically cancelled.
Events and Weddings
I have a wedding, event booked with you what happens with my booking?
We will be reviewing events up to 6 weeks out, we will be in touch with you to discuss your booking.
I wish to postpone my wedding is this possible?
Our management team will be discussing the options available to all couples.
I have a showaround booked can I still attend?
All showarounds for the upcoming weeks have been postponed. If you wish to visit Bryn Meadows, please contact events@brynmeadows.co.uk and we will be in touch when we are able to conduct showarounds.
What happens to bedrooms that I have booked as part of my event?
Any bedrooms booked will be transferred to the new event date if the event is moved.
If you are due to have an event in the near future and have not yet heard from us, we will be in touch with you shortly.
Golf
How long will the golf course be closed for?
Until we receive further notice from the Government Fusion Spa remains closed. Keep up to date on any announcements via our social media platforms and our website.
What happens to my membership whilst the club remains closed?
Direct debit membership:
We will be freezing all direct debit golf memberships during this period of closure.
Annual membership:
For the duration in which we are closed we will be reducing your membership at renewal date to reflect the duration that we were closed.
Will competitions be running?
Golf competitions will be cancelled until further notice due to the safety measures we have in place
Is winners bar open?
Winners bar is currently closed until we receive further notice from the Government.
Is the simulator open?
The golf simulator is currently closed
Is golf coaching still going ahead?
Golf coaching has been cancelled, you can freeze your standing order until further notice without penalty.
Is the pro-shop open?
The pro-shop is currently closed
Fusion Wellness Leisure Club
What happens to my membership whilst the club remains closed?
Direct debit membership:
We will be freezing all direct debit leisure memberships during this period of closure.
Annual membership:
For the duration in which we are closed we will be extending your membership at the end of your term to reflect the duration that we were closed.
How long will the club be closed?
Until we receive further notice from the Government the leisure club remains closed. Keep up to date on any announcements via our social media platforms and our website.
We would like to thank all our members and guests for their support during this period. We look forward to welcoming you back to the resort as soon as the Government reviews the restrictions.
If you do have any further questions please don’t hesitate to contact the following departments via email, please note that we will endeavour to answer your query within 72 hours. Thank you in advance for your patience.
Main hotel telephone number: 01495 225590
Hotel reservations, Blas reservations, general enquiries: reservations@brynmeadows.co.uk
Weddings and Events: events@brynmeadows.co.uk
Fusion Spa & Leisure Club: fusion@brynmeadows.co.uk
Golf: pro-shop@brynmeadows.co.uk