We asked new head Housekeeper Paula Lewis to tell us about a day in her life overseeing the housekeeping of our 4* RESORT. Over to you Paula…
“I first came to Bryn Meadows in July 2017 as a receptionist, working on the reception desk, checking in and out guests and being their first contact as they enter the hotel. I had previously been working in hospitality for many years, managing housekeeping in various hotel chains and most recently being an operations manager at a care establishment.
Around a year went by and I loved being a receptionist however I felt as if I had itchy feet. I have always loved cleaning but after many years in housekeeping and having changed more beds than I can recall I never thought that I would return to the other side again especially being in my 50s.
However by pure chance the gates of housekeeping opened up once more. I am now a few weeks in and my daily steps have increased by 20,000 per day – I don’t have to take the dog for a walk anymore to hit my daily target and even though I am still finding my feet I feel very enthusiastic about the new role and excited to build on the already high standards but also add my own bit of ‘sparkle’
Each morning I arrive at the hotel for 8.00am and will firstly print off the cleaning schedule and check which rooms are already clean from the day before, I will always double check these rooms as I want to make sure every room is perfect. Check out is at 11am and then the first guests can check in at 2pm so we have a very quick turnaround time. We have a mix of standard, junior suite and premier suite bedrooms – the 4 premier suites are the largest, and have their most outstanding feature is the views overlooking the golf course, they have a double patio or balcony and these inevitably take the longest time to complete. On average it can take ½ to clean and fully service a standard bedroom and bathroom depending on the day of the week, weekends always take longer. I’ll ensure the welcome pack and room service menu are in the room for arrival. If the guests have booked in for a special birthday or occasion we will have a report of housekeeping notes where guests may have pre ordered prosecco, cakes or items to be in the room on arrival, The hotel can write them a card on behalf of all the staff and leave that for them as well. I want every stay to feel like a treat for our guests, and for it to be warm and cosy when they arrive too!
We have 4 function rooms, Captains room, Barn suite, Beacons suite and Fairway Suite. The Captains room is the smallest of all the rooms this can sit up to 15 people, and is perfect for a small group function over 10. The Barn and Beacons suite hold our smaller functions such as baby showers, birthdays, golf and spa break dinners. The Fairway Suite is a magnificent venue which can hold up-to 350 people we host all kinds of events here, from wedding ceremonies to large private dinners, presentation evening and company conferences to proms and in house events throughout the year and at Christmas. If we have a busy week for events I will have spent the previous week polishing the bar area, arranging chairs, cleaning the windows and helping with preparations. I will allocate a designated housekeeper to work solely at the Fairway Suite during each event to ensure that it is of the highest standard not just before but during the event. It is all about teamwork, we all pull together to make sure everything runs smoothly
At the end of the day, as head housekeeper I do a check of all of the cleaned rooms, to make sure everything is placed correctly in the rooms and no items have been overlooked, I complete the check list and take a last walk around the public areas to check everything is in order before leaving for the day.
What I love the most about being Head of Housekeeping at Bryn Meadows Golf Hotel and Spa is having a sense of achievement, and leaving each day knowing that I have contributed to a great customer experience".
Fun Facts about Housekeeping:
On a weekly basis we consume over 1000 towels and 1000 items of linen.
The most random piece of lost property we have had left in the room is false teeth.
We use a smartphone to log in to check if rooms are clean or dirty.
There are 8 housekeeping staff in the whole resort.
Paula spends on average 4hrs per day doing housekeeping administration.
Paula’s favourite cleaning product is Dettol Spray because it leaves a fresh smell behind!